Application Eligibility and Processing Time

You must submit your application through the online system within 7 days from the date of receipt.

The following conditions or products are not eligible for return or exchange:

  • Sale Items: All discounted, promotional, or special offer products.
  • Limited Editions: Collaboration series and special edition items.
  • Personal Hygiene Products: Sports supports/braces, underwear, leggings/tights, socks, and towels.
  • Non-Official Online Store Purchases: Items purchased at physical retail stores, department store counters, or through other third-party vendors.

Items must be in brand-new, unused, and unwashed condition. All original packaging (including plastic bags, shoe boxes, tags, and instruction manuals) must be intact and complete, ensuring the product is in resalable condition.

Return and Exchange Process

Our company operates on an 'Exchange-First Policy.' Refunds will only be processed if the specific item and all equivalent styles within the same collection are completely out of stock, making an exchange impossible. If an exchange solution is rejected due to personal preference (e.g., disliking the color), refund requests will not be accepted.

Exchanges are limited to different sizes of the same style and color. Only if all sizes of the original style are out of stock may you apply to exchange for another style within the same collection or of equivalent value.

Upon receiving the returned item and passing the quality inspection, processing will take approximately 7–14 business days. The refund will be credited back to the original credit card used for payment."

Shipping Arrangements

Shipping Fee Responsibility:

  • Returning items to us: Shipping costs are the responsibility of the customer. (Parcels must be prepaid; we do not accept Cash on Delivery / COD).
  • Shipping of exchanged items: Shipping costs for the new item will be covered by Mizuno Hong Kong Store.

Note: Unless the item is confirmed as defective or incorrectly sent, original shipping fees and return shipping costs are non-refundable.

Determination of Defective Merchandise

Please contact our customer service team within 7 days of receipt and provide photos along with a description of the issue. Once the item is confirmed as defective, all related return and exchange shipping costs will be covered by our company.

The following conditions are NOT considered product defects:

  • Color Variation: Visual differences caused by screen displays, monitor settings, or photography lighting.
  • Size Issues: The final choice of size is the responsibility of the customer. We strongly recommend referring to the official size chart on our website before purchasing.
  • Man-made Damage: Damage resulting from improper use or failure to follow the instructions on the care label.