Collection: FAQ

ORDER

Can I change or cancel the order?

All orders cannot be cancelled after payment accepted. If you would like to make any revise on your order, please contact us as soon as possible. Kindly understand only size can be revised, it may not possible to make any changes when your order is under processing.

*Orders may not be able to revise due to unstable stock during promotions.

How can I check and track the status of my order?

You will receive emails when your order has been shipped, you can also check the status and tracking number in “My account “page.

DELIVERY

When will I receive the order?

After the order is placed successfully, it will be expected to deliver to your address within 2 - 5 days. The delivery may be delayed during public holiday and festivals.

Can I ship to multiple addresses?

Each order can be shipped to one delivery address only. If you would like to ship to multiple addresses, please place your orders separately.

Can I specify a courier to deliver my order?

All orders will be delivered via S.F. Express, you can choose S.F. Express self pick-up service or home delivery.

Can I pick up my order in retail store or office?

Currently we offer S.F. Express self pick-up service, you can pick up the order from their service stores or lockers. Office or retail store pick-up is not available.

Can I purchase outside Hong Kong? And the shipping fee?

We only ship our packages to Hong Kong & Macau. Free shipping for purchase HK$500 or above .

What can I do if I have not received the item at the time of delivery?

For local orders, if you are not available at the time of delivery and you have not received the item, normally the re-delivery will be attempted on the next day. You can also contact S.F. Express at 2730 0273 to rearrange the delivery schedule directly. All the delivery fail orders will be returned to our office and we will contact you through email, you may have to pay for extra shipping cost.

You can also track the status on S.F. Express’s website with the tracking number.

For any disputes, Tokyo Sports Online Hong Kong reserves all the rights to make the final decision.

RETURN

What should I do if I receive a defective/ wrong item?

If the received item is damaged or it is found to be inconsistent with your order, please contact us immediately. For the return process please refer to our return policy page.

Do you accept return and exchange?

We accept returns within 14 days of the receipt of the item (as determined by the date of signing for the purchase). We offer refund to all returned items. For more information, please refer to our return policy page.

Do you offer gift wrapping?

Currently gift wrapping is not available.

How can I get a promotion code?

For the latest promotions, please sign up to our newsletter.

STORES LOCATION?

Please refer to here

CAN'T FIND YOUR ANSWER?

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訂單

我可否更改或取消訂單?

所有已完成付款的訂單不能取消。如欲更改您的訂單內容，請盡快與我們聯絡，請注意只能夠更改尺寸，而當我們開始處理您的訂單時無法再作任何更改。

*在促銷優惠期間因存貨數量不穩，訂單一經確認後不能更改，敬請留意。

我可以如何追查我的訂單？

當我們處理您的訂單時您將會收到系統發出的電郵通知，您亦可以透過登入網站於”我的帳戶”頁面查閱訂單狀態及運單號碼。

關於送貨

我什麼時候會收到貨品？

完成訂單後，您將會於2-5天內收到貨品，公眾假期或節日期間可能會有所延誤。

我可否填寫多個送貨地址？

每張訂單只能運送一個送貨地址。如您希望送往多個地址，請分開數次購買。

我可否指定運送方式?

所有訂單均由順豐速運運送，您可以選擇順豐自取服務或送貨到指定地址。

我可否到分店或辦公室取貨?

目前我們提供順運速運自取服務，您可以於順豐速運門市或智能櫃自取貨品。辦公室或門市取貨暫時不適用。

我可否於香港以外地區購買？如何計算運費？

現時我們只提供香港及澳門地區送貨，購物滿HK$500即可免運費。

我沒有收到貨品可以怎樣做？

如送貨當日您未能成功收到貨品，一般來說速遞公司會於翌日再次派送，您可以於順豐速運的網站上利用運單號碼查閱貨品最新運輸狀態。您亦可以直接致順豐速運 2730 0273安排重新送貨。

所有派送不成功的貨品將會退回我們辦公室，我們屆時將會透過電郵與您聯絡，您有可能需要支付額外的運費。

如有任何爭議，Mizuno Hong Kong Online 保留所有最終決定權。

關於退貨

我收到的貨品與訂單內容不符可以怎樣做？

如您收到的貨品與訂單內容不符，請盡快與我們聯絡安排退貨。詳細流程請參閱退貨政策。

我可否退貨及換貨？

現時我們提供14日內免費退貨服務。所有退貨會安排退款處理，詳細流程請參閱退貨政策。

其他問題

有沒有提供禮品包裝服務?

很抱歉暫時我們沒有提供禮品包裝服務。

我如何可以獲得優惠碼?

您可以訂閱我們的電子報以獲得最新優惠。

門市在哪裡?我可以直接到辦公室購買嗎?

辦公室均不設貨品陳列、即場購買或試身服務。

門市的詳細地址請瀏覽這裡

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於表格中留言，我們會盡快解答。