MINZUNO CLUB
What are the membership tiers? What membership levels are available?
What are the membership tiers? What membership levels are available?
The Mizuno Club has three membership levels: Bronze, Silver, and Gold. Membership tiers are determined based on cumulative spending, with different benefits and privileges for each level.
How can I become a Bronze, Silver, or Gold member?
How can I become a Bronze, Silver, or Gold member?
- You become a Bronze member upon completing your first purchase.
- To upgrade to Silver, you need to accumulate spending of HKD 2,500 within one year.
- To upgrade to Gold, you need to accumulate spending of HKD 5,000 within one year (including spending that contributed to upgrading to Silver).
What are the criteria for membership upgrade?
What are the criteria for membership upgrade?
You must reach a specified spending amount within one year: HKD 2,500 to upgrade from Bronze to Silver, and HKD 5,000 to upgrade from Silver to Gold. Accumulated spending is calculated after deducting discounts and refunds.
What are the requirements for membership renewal?
What are the requirements for membership renewal?
- Silver members need to spend at least HKD 1,250 within one year to renew.
- Gold members need to spend at least HKD 2,500 within one year to renew.
What are the welcome or upgrade rewards, and how can they be used?
What are the welcome or upgrade rewards, and how can they be used?
Upon joining or upgrading, members receive discount or cash vouchers that can be used for one-time purchases only and cannot be split.
How are points earned? How many points do I get per dollar spent?
How are points earned? How many points do I get per dollar spent?
Members earn 1 point for every HKD 1 spent on qualified purchases, excluding returns or refunds.
How can points be redeemed? What is the redemption rate?
How can points be redeemed? What is the redemption rate?
Silver and Gold members can redeem their points on the official website under "My Account" for cash discounts or designated gifts.
How long are points valid? Can points be combined or transferred?
How long are points valid? Can points be combined or transferred?
Points for Silver and Gold members are valid for one year. Points from different accounts cannot be combined or transferred.
Do returns or refunds affect points?
Do returns or refunds affect points?
Returns or refunds will result in no points being awarded for that transaction, and any birthday discount used will be considered spent and will not be reissued.
How can I check my points? When will my points be credited?
How can I check my points? When will my points be credited?
Points are credited within 7-10 working days after purchase. Members can check their points balance by logging into their account on the official website.
Can member discounts be used together with other promotions?
Can member discounts be used together with other promotions?
Member discounts can be combined with other promotions; however, vouchers cannot be split or used multiple times. Mizuno HK reserves the final decision in case of disputes.
Where does the membership program apply?
Where does the membership program apply?
The Mizuno HK membership program and benefits apply only in Hong Kong SAR stores and on the official website.
How can I contact customer service for membership inquiries?
How can I contact customer service for membership inquiries?
Please contact customer service via email at info@mizuno-hk.com.