MIZUNO A JAPAN AG
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Return & Exchange Policy
Return & Exchange Policy
Products purchased from Mizuno Hong Kong Online can be returned or exchanged within 7 days from the date of receipt.
1. Please ensure the products meet the following conditions before applying for return or exchange:
- The product must be sold at original price
- The product must be intact, unused, unwashed, and free of any graffiti, stains, or scratches
- The product must retain its original condition and all original packaging (including original plastic bags, shoebox, etc.), without affecting the item’s resale ability
- All accessories, manuals, tags, labels, and order receipts must be complete
- All discounted items are not eligible for return or exchange
- For hygiene reasons, sports protective gear, underwear, leggings, socks, and towels are non-returnable and non-exchangeable
- Only one return or exchange request is allowed per order
- If you apply for return or exchange for only one item in the order and it is accepted, you cannot apply for return or exchange for other items in the same order afterwards
2. Exchange
- Exchanges are only allowed for the same style and color
- When applying for an exchange, please provide the desired size and other relevant information of the item to be exchanged
- If the item you wish to exchange is out of stock, we will notify you by email and arrange a return
- The exchanged item will be shipped to the original delivery address and is expected to be completed within 5-10 working days
In case of any dispute, Mizuno Hong Kong Online reserves the final right of decision
Size Guide Shoes
RUNNING SHOES
| US | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 | 11 | 11.5 | 12 | 12.5 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| UK | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 | 11 | 11.5 |
| EU | 39 | 40 | 40.5 | 41 | 42 | 42.5 | 43 | 44 | 44.5 | 45 | 46 | 46.5 |
| CM | 25 | 25.5 | 26 | 26.5 | 27 | 27.5 | 28 | 28.5 | 29 | 29.5 | 30 | 30.5 |
RUNNING SHOES - WOMEN
| US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| UK | 2.5 | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
| EU | 34.5 | 35 | 36 | 36.5 | 37 | 38 | 38.5 | 39 | 40 | 40.5 | 41 | 42 |
| CM | 21.5 | 22 | 22.5 | 23 | 23.5 | 24 | 24.5 | 25 | 25.5 | 26 | 26.5 | 27 |
RUNNING SHOES - UNISEX (SPORTSTYLE)
| US | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 | 11 | 11.5 | 12 | 12.5 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 | 11 | 11.5 |
| EU | 35 | 36 | 36.5 | 37 | 38 | 38.5 | 39 | 40 | 40.5 | 41 | 42 | 42.5 | 43 | 44 | 44.5 | 45 | 46 | 46.5 |
| CM | 22 | 22.5 | 23 | 23.5 | 24 | 24.5 | 25 | 25.5 | 26 | 26.5 | 27 | 27.5 | 28 | 28.5 | 29 | 29.5 | 30 | 30.5 |
RUNNING SHOES - JUNIOR
| US | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 |
|---|---|---|---|---|---|---|---|---|---|
| UK | 2 | 2.5 | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 |
| CM | 21 | 21.5 | 22 | 22.5 | 23 | 23.5 | 24 | 24.5 | 25 |
SHOES WIDTH
| STANDARD | WIDE | SUPER WIDE | |
| MEN | D | 2E | 4E |
|---|---|---|---|
| WOMEN | B | D | 2E |
In-store inventory inquiry
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You may call the store to check current inventory status.
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Actual stock may sell out at any time—please confirm before visiting.
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We do not accept phone orders or hold items between stores.
Boost your performance on artificial grass with its specialized sole. It offers moderate grip that won‘t leave
you stuck in the grass. Features such as the Karvo insole board and MIZUNO ENERZY FOAM offer energy
return that will have you running faster. The α Designed Woven construction provides a perfect fit with
moderate stretch.
Features:
- Engineered Fit Last Neo (same as MORELIA NEO III)
- Engineered Fit Woven (upper material that stretches moderately laterally, but not along the length of the foot)
- Engineered Fit Flame (optimal pattern for fitting and shoemaking, reducing lateral shifting during play)
- Engineered Fit Sponge (placement with minimum required mass to enhance fit)
- ZEROGLIDE α MESH Tongue (grip material is used to reduce the tongue slipping during play)
- External counter outsole (nylon x TPU resin)
- Suitable for all surfaces (soil, artificial grass, and natural grass)
- MIZUNO ENERZY Foam (enhanced cushioning and energy return)
- KaRVO Half-Board (enhanced energy return)
- ZEROGLIDE α MESH Sockliner (use of grip material supports agile movements)
- Specialized new artificial grass (AG) sole