LADIES WAVE NEO ULTRA
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Return & Exchange Policy
Return & Exchange Policy
Products purchased from Mizuno Hong Kong Online can be returned or exchanged within 7 days from the date of receipt.
1. Please ensure the products meet the following conditions before applying for return or exchange:
- The product must be sold at original price
- The product must be intact, unused, unwashed, and free of any graffiti, stains, or scratches
- The product must retain its original condition and all original packaging (including original plastic bags, shoebox, etc.), without affecting the item’s resale ability
- All accessories, manuals, tags, labels, and order receipts must be complete
- All discounted items are not eligible for return or exchange
- For hygiene reasons, sports protective gear, underwear, leggings, socks, and towels are non-returnable and non-exchangeable
- Only one return or exchange request is allowed per order
- If you apply for return or exchange for only one item in the order and it is accepted, you cannot apply for return or exchange for other items in the same order afterwards
2. Exchange
- Exchanges are only allowed for the same style and color
- When applying for an exchange, please provide the desired size and other relevant information of the item to be exchanged
- If the item you wish to exchange is out of stock, we will notify you by email and arrange a return
- The exchanged item will be shipped to the original delivery address and is expected to be completed within 5-10 working days
In case of any dispute, Mizuno Hong Kong Online reserves the final right of decision
Size Guide Shoes
RUNNING SHOES
| US | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 | 11 | 11.5 | 12 | 12.5 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| UK | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 | 11 | 11.5 |
| EU | 39 | 40 | 40.5 | 41 | 42 | 42.5 | 43 | 44 | 44.5 | 45 | 46 | 46.5 |
| CM | 25 | 25.5 | 26 | 26.5 | 27 | 27.5 | 28 | 28.5 | 29 | 29.5 | 30 | 30.5 |
RUNNING SHOES - WOMEN
| US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| UK | 2.5 | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
| EU | 34.5 | 35 | 36 | 36.5 | 37 | 38 | 38.5 | 39 | 40 | 40.5 | 41 | 42 |
| CM | 21.5 | 22 | 22.5 | 23 | 23.5 | 24 | 24.5 | 25 | 25.5 | 26 | 26.5 | 27 |
RUNNING SHOES - UNISEX (SPORTSTYLE)
| US | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 | 11 | 11.5 | 12 | 12.5 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 | 11 | 11.5 |
| EU | 35 | 36 | 36.5 | 37 | 38 | 38.5 | 39 | 40 | 40.5 | 41 | 42 | 42.5 | 43 | 44 | 44.5 | 45 | 46 | 46.5 |
| CM | 22 | 22.5 | 23 | 23.5 | 24 | 24.5 | 25 | 25.5 | 26 | 26.5 | 27 | 27.5 | 28 | 28.5 | 29 | 29.5 | 30 | 30.5 |
RUNNING SHOES - JUNIOR
| US | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 |
|---|---|---|---|---|---|---|---|---|---|
| UK | 2 | 2.5 | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 |
| CM | 21 | 21.5 | 22 | 22.5 | 23 | 23.5 | 24 | 24.5 | 25 |
SHOES WIDTH
| STANDARD | WIDE | SUPER WIDE | |
| MEN | D | 2E | 4E |
|---|---|---|---|
| WOMEN | B | D | 2E |
In-store inventory inquiry
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You may call the store to check current inventory status.
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Actual stock may sell out at any time—please confirm before visiting.
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We do not accept phone orders or hold items between stores.
Clearance items are non-returnable and non-exchangeable
This eco-conscious shoe offers unprecedented comfort that makes running a joy. It is loaded with Mizuno‘s signature cushioning and energy return features, including MIZUNO ENERZY CORE which boasts the highest functions of the MIZUNO ENERZY series. With this shoe, Mizuno strives to care for the environment through materials with low environmental impact, a dyeing method that requires 40% less water, and reduction in CO2 emissions.
FEATURES
- MIZUNO ENERZY CORE: Located inside the midsole of the heel and toe area, it boasts highest level of functionality in the MIZUNO ENERZY series offering excellent cushioning and energy return.
- MIZUNO WAVE in addition to combining cushioning and stability, supports forward propulsion providing a dyamic feel.
- MIZUNO ENERZY: Great cushioning and energy return, added to the bottom midsole. Made from 'bloom', an algae biomass compound harvested through a water purification process.
- MIZUNO WAVE: With its wave like structured midsole, contains two layers of differing hardness, boasting better stability without sacrificing comfort.
- G3 OUTSOLE: Provides a strong grip with a light weight, low environmental impact materials applied 45% of the shoe. Dyeing water is reduced by 100% in comparison to the usual methods by adopting a process that requires less water. Consecutively, CO2 emissions are also reduced by 13%.
STACK MM: 31.5/39.0