MENS MIZUNO NEO VISTA
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Return & Exchange Policy
Return & Exchange Policy
Products purchased from Mizuno Hong Kong Online can be returned or exchanged within 7 days from the date of receipt.
1. Please ensure the products meet the following conditions before applying for return or exchange:
- The product must be sold at original price
- The product must be intact, unused, unwashed, and free of any graffiti, stains, or scratches
- The product must retain its original condition and all original packaging (including original plastic bags, shoebox, etc.), without affecting the item’s resale ability
- All accessories, manuals, tags, labels, and order receipts must be complete
- All discounted items are not eligible for return or exchange
- For hygiene reasons, sports protective gear, underwear, leggings, socks, and towels are non-returnable and non-exchangeable
- Only one return or exchange request is allowed per order
- If you apply for return or exchange for only one item in the order and it is accepted, you cannot apply for return or exchange for other items in the same order afterwards
2. Exchange
- Exchanges are only allowed for the same style and color
- When applying for an exchange, please provide the desired size and other relevant information of the item to be exchanged
- If the item you wish to exchange is out of stock, we will notify you by email and arrange a return
- The exchanged item will be shipped to the original delivery address and is expected to be completed within 5-10 working days
In case of any dispute, Mizuno Hong Kong Online reserves the final right of decision
Size Guide Shoes
RUNNING SHOES
| US | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 | 11 | 11.5 | 12 | 12.5 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| UK | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 | 11 | 11.5 |
| EU | 39 | 40 | 40.5 | 41 | 42 | 42.5 | 43 | 44 | 44.5 | 45 | 46 | 46.5 |
| CM | 25 | 25.5 | 26 | 26.5 | 27 | 27.5 | 28 | 28.5 | 29 | 29.5 | 30 | 30.5 |
RUNNING SHOES - WOMEN
| US | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| UK | 2.5 | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 |
| EU | 34.5 | 35 | 36 | 36.5 | 37 | 38 | 38.5 | 39 | 40 | 40.5 | 41 | 42 |
| CM | 21.5 | 22 | 22.5 | 23 | 23.5 | 24 | 24.5 | 25 | 25.5 | 26 | 26.5 | 27 |
RUNNING SHOES - UNISEX (SPORTSTYLE)
| US | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 | 11 | 11.5 | 12 | 12.5 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 | 11 | 11.5 |
| EU | 35 | 36 | 36.5 | 37 | 38 | 38.5 | 39 | 40 | 40.5 | 41 | 42 | 42.5 | 43 | 44 | 44.5 | 45 | 46 | 46.5 |
| CM | 22 | 22.5 | 23 | 23.5 | 24 | 24.5 | 25 | 25.5 | 26 | 26.5 | 27 | 27.5 | 28 | 28.5 | 29 | 29.5 | 30 | 30.5 |
RUNNING SHOES - JUNIOR
| US | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 |
|---|---|---|---|---|---|---|---|---|---|
| UK | 2 | 2.5 | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 |
| CM | 21 | 21.5 | 22 | 22.5 | 23 | 23.5 | 24 | 24.5 | 25 |
SHOES WIDTH
| STANDARD | WIDE | SUPER WIDE | |
| MEN | D | 2E | 4E |
|---|---|---|---|
| WOMEN | B | D | 2E |
In-store inventory inquiry
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You may call the store to check current inventory status.
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Actual stock may sell out at any time—please confirm before visiting.
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We do not accept phone orders or hold items between stores.
Clearance items are non-returnable and non-exchangeable
Make this shoe a part of your running routine for a boost of energy. Its features are perfect for dedicated runners who want support for everything from daily jogs to speed training. Mizuno‘s proprietary SMOOTH SPEED ASSIST will help you perfect your form, while MIZUNO ENERZY NXT provides softness and energy return at a light weight. Plus, this shoe is made with eco-friendly materials to help conserve the natural environment for future generations of runners.
Features
- SMOOTH SPEED ASSIST- This daily training model utilizes features developed for racing shoes. It helps achieve efficient running form during regular runs and training.
- MIZUNO ENERZY NXT - Mizuno‘s next-generation standard material made using eco-friendly resources that offers softness, excellent energy return, and a great light weight.
- MIZUNO WAVE - Enhances stability during running without skimping on softness.
- Eco-friendly materials are used for XX% of entire shoe weight.
- More than 90% recycled content on upper textile. More than 90% recycled content on upper body lining textile. More than 90% recycled content on sockliner lining. More than 90% recycled content on shoelace. Part of the midsole made with sugarcane-based material. Plant-based Wave Plate made with Rilsan®.Bloom™ included outsole. Water plant included sockliner.
STACK MM: 36.5/44.5